How to Return an Online Order in Pakistan: Wrong or Damaged Item? Get Help on Cheapest.pk

In short: if your product is wrong, damaged or not as described, take photos, keep the packaging, and write to us with your order number as soon as you can. You can use Messages or a support ticket in your account. This guide explains what to do and what to expect.

Need to return an online order in Pakistan? Here is how to return an online order in Pakistan when the product is wrong, damaged or not as described, and what to send us.

When can you ask for help with an order?

• You received a wrong product.
• The product is damaged or broken.
• The product is not as described in the pictures or the details.
• A part or an item is missing.
• Your parcel is late or you cannot track it.

Please read the return policy on our website for the rules that apply, such as the time you have to ask.

How to return an online order in Pakistan, step by step

1. Check the parcel when it arrives. If the box is badly damaged, tell the courier and take a photo before you sign.
2. Take clear photos or a short video of the product, the box and the label with your order number.
3. Keep the packaging and everything that came with the product.
4. Write to us quickly in Messages or open a support ticket from your account. Give your order number and say what is wrong. Attach the photos.
5. Wait for our reply. We check your photos and tell you the next step, for example a replacement, a return or a refund according to the policy.

Tips to solve it faster

• Use the order number in your first message.
• Send clear photos in good light.
• Keep your invoice and your tracking number.
• Be polite and specific: say what you expected and what you received.

Where to find your order

Open My account and then Orders. The order page shows the progress, the tracking number and the invoice.

If your parcel is late

Check the tracking number first. If the status has not changed for several days, write to us with the order number. We contact the courier for you. Please also keep your phone on, because a courier may try to call.

After the problem is solved

When you are happy with the result, you can write an honest review from your delivered order. Reviews help other customers. We do not publish invented reviews.

What to write in your message

A clear message gets a faster answer. Write like this:

• Your order number and the name on the order.
• The product name.
• What is wrong, in one or two sentences.
• What you would like: a replacement, a return or a refund.
• Attach the photos or the video.

For example: “Order 2044, steel lunch box. The lid is cracked when I opened the box. I attached photos of the box and the lid. I would like a replacement.”

When the parcel is damaged on arrival

If the box is torn, wet or crushed, say so to the courier before you sign and take a photo while the courier is there. Then open the parcel and take photos of the product. These photos help us deal with the courier for you.

What to expect from us

We read your message, look at the photos, and tell you the next step in the same conversation. If we need more information, we ask you. We aim to be fair to you and to our suppliers, and photos and a clear message make that easy.

Things to keep until the problem is solved

• The product and every part that came with it.
• The box and the packing.
• The invoice and the order number.
• The tracking number and the courier’s name.

To return an online order in Pakistan quickly, act fast, send clear photos and use your order number in the first message.

Returns and complaints FAQ

How fast should I contact you?

As soon as you see the problem. The sooner you write, the easier it is for us to help.

Do I need photos?

Yes, clear photos help us decide quickly and fairly.

Can I return a product I simply do not like?

This depends on the return policy on our website. Please read it before you order.

Wapis ya complaint kaise karein? (How do I return or complain?)

Photos lein, order number ke saath Messages ya support ticket mein humein likhein. Hum jaldi jawab dete hain.

Need help now? Contact us or open your account.