Refund and Return Policy

Last updated: 26 October 2026

1. Returns

You can ask to return an item if it arrived damaged, defective, or different from what you ordered. Please contact us within 3 days of delivery through your account (open the order and send a return request) or by support ticket, with clear photos.

2. Conditions

• The item must be unused, in its original packaging, with all accessories.
• Items that are opened and unsuitable for hygiene reasons, personal care items and custom items cannot be returned unless faulty.
• We may refuse a return that does not meet these conditions.

3. Inspection

Returned items are inspected on arrival. We approve a refund only for items that meet the conditions above.

4. Refunds

Approved refunds are paid by the same method you used (bank transfer, Easypaisa or JazzCash), or to your wallet if you are a seller. Refunds are normally processed within 7 working days after inspection. Delivery charges are refunded only when the return is due to our error or a faulty product.

5. Return delivery

If the return is due to our error or a faulty product we will arrange or reimburse a reasonable return delivery. In other cases the return delivery cost is paid by the customer.

6. Cancellations

You can cancel an order before it is packed. After packing has started we may be unable to cancel. A cancelled order that was paid for is refunded under section 4.

7. Sellers and dropshippers

Return requests for seller orders follow the Seller / Dropshipper Partner Agreement and the White-Label and Daraz Label Policy.