Complaint and Dispute Resolution Policy

Last updated: 26 October 2026

1. Tell us first

If something went wrong, open a support ticket from your account or email support@cheapest.pk. Please include your order number and what happened.

2. How we handle it

1. We acknowledge your complaint within 2 working days.
2. We investigate and reply with a decision, normally within 7 working days.
3. If you disagree, you can ask for a review by a senior member of our team.

3. Disputes

We try to settle disputes through discussion. If that fails, the laws of Pakistan apply and the courts of your city have jurisdiction, without affecting any right you have to approach a consumer protection authority.